Shipping and Return Policy
***Due to COVID-19 and the nature of Bandanas and Masks being worn on the face, we are not accepting any returns on these items***
***Once your case of face masks or bandanas has been processed, we cannot issue a refund or cancel the order.***
Single piece bandanas- To help with backlogs, we are no longer accepting orders of single-piece bandanas. We are currently selling dozen and case quantities ONLY.
How to contact us during COVID-19:
The best way to contact us during this time is to email us at email@example.com. We are using all of our efforts to fulfill orders, so a phone representative may not be available. Please email us for a quicker response.
Due to COVID-19, we are experiencing processing delays up to 3-7 business days. After your order has been processed, we will send your package with the shipping method you chose at checkout. No refunds will be given for expedited shipping methods chosen during checkout. We understand that the need for your product is urgent, and we are during our best to get these to you quickly. We appreciate your understanding.
Domestic Carrier Delays:
UPS, FedEx, and USPS are all experiencing delays due to the stay-at-home order. At this time, we cannot guarantee ANY shipping times.
International Package Delays:
If you ordered one of our cases of bandanas or masks, we are experiencing delays with shipping and customs. We are processing your orders within 3-7 business days, but shipping internationally and customs is uncertain. We are doing our best to expedite your order, but there are many delays out of our control. We are estimating a 21 business day turn-around for these items, but cannot give ANY guarantees at this time.
***Due to COVID-19 and the nature of Bandanas and Masks being worn on the face, we are not accepting any returns on these items whether they are open or unopened***
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please see above for an update on returns due to COVID-19.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 14550 Beechnut St, Houston, TX, 77083, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Items that are over 600 pieces are a case item and we have special case pricing. These items will be shipped from our overseas warehouse. If you purchase individual 600 pieces they will still be shipped from our overseas warehouse.
We are not responsible for lost or stolen items once they have been delivered. Please contact the carrier to file a complaint.
To return your product, you should mail your product to: 14550 Beechnut St, Houston, TX, 77083, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
After an item has been shipped, the responsibility of the item is on the purchaser. If there is an issue with delivery, please contact the shipping company. Once it has left our warehouse, the item is no longer our responsibility.